Returns & Refunds.
We want every Ruby Scents order to arrive as intended.
Change of Mind
Due to the personal nature of fragrance, we do not accept returns or exchanges for change of mind once a fragrance has been opened or used.
Unopened and unused eligible products may be considered for return. Please contact hello@rubyscents.co before returning any item.
Custom Fragrances
Custom fragrances are created specifically according to your selections and cannot generally be returned or exchanged for change of mind.
Please review your selections carefully before placing your order.
Faulty, Damaged or Incorrect Products
If your product arrives damaged, faulty, or you receive an incorrect item, contact hello@rubyscents.co with your order number and photographs of the product and packaging where relevant.
We will assess the issue and provide an appropriate remedy.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.
Contact
For return or order enquiries, contact hello@rubyscents.co.