Shipping.

Each Ruby Scents fragrance is prepared with care before dispatch.

• Personalised fragrances are individually prepared to your selected composition and may require up to 14 days before dispatch.

Processing times are separate from delivery times and may be extended during periods of high demand.

Estimated delivery times will be displayed at checkout where available. Once your order has been dispatched, you will receive tracking information by email.

Delivery estimates are provided by the carrier and may occasionally be affected by circumstances outside our control.

Please ensure your delivery information is correct before placing your order. If you notice an error, contact us as soon as possible at atelier@rubyscents.co.

Once an order has been dispatched, we may not be able to change its delivery address.

If your order arrives damaged, or you believe it has been lost in transit, contact atelier@rubyscents.co with your order number and relevant photographs where applicable so we can assist.